All bookings must be made in advance through our official website, email, or authorized agents.
A booking is confirmed only upon receipt of a confirmation email or voucher.
A deposit or full payment may be required to secure the booking.
2. Payment Terms
Prices are quoted in Indonesian Rupiah (IDR) or as otherwise stated.
Payment can be made in cash, bank transfer, or PayPal, depending on the provider’s policy.
Full payment must be made before the start of the activity unless otherwise agreed.
3. Cancellation and Refund Policy
Customer Cancellations:
Cancellations made more than 48 hours before the activity start time are eligible for a full refund.
Cancellations made less than 48 hours before the activity start time may incur a 50–100% cancellation fee.
Provider Cancellations:
We reserve the right to cancel any tour due to weather conditions, safety concerns, or insufficient participants. In such cases, customers will receive a full refund or the option to reschedule.
4. Changes and Modifications
Requests to modify bookings must be made at least 48 hours before the scheduled activity.
Changes are subject to availability and may incur additional charges.
5. Health and Safety
Guests must inform us of any medical conditions, allergies, or special requirements at the time of booking.
Participants are responsible for ensuring they are fit to take part in the activities.
For certain tours (e.g., diving, trekking), specific health and safety conditions apply.
6. Travel Insurance
All guests are strongly advised to have comprehensive travel insurance covering accidents, health, cancellations, and personal liability.
7. Responsibility and Liability
We are not responsible for any loss, injury, or damage sustained during the tour or activity, unless caused by our proven negligence.
Participants join all activities at their own risk.
8. Code of Conduct
Participants must follow the instructions of the guide or instructor at all times.
We reserve the right to refuse service to anyone under the influence of drugs or alcohol, or who behaves in a disruptive or unsafe manner.
9. Force Majeure
We are not liable for any delay, change, or cancellation of activities due to circumstances beyond our control, such as natural disasters, political unrest, or adverse weather.
10. Governing Law
These terms and conditions are governed by the laws of Indonesia. Any disputes arising shall be subject to the jurisdiction of the Indonesian courts.
